Are you convinced that an insurer has not fully covered your claim but doesn’t agree with it? Do you believe that the bank has breached the contract but does not admit it? In these and similar situations, when you believe that your rights have been violated and you are unable to solve a dispute with a financial service provider, contact the Bank of Lithuania. We examine disputes between consumers and financial market participants, arising from loan, deposit, insurance and investment agreements as well as agreements on other financial services, impartially and free of charge. Disputes are settled at the Bank of Lithuania in accordance with the Rules for the Out-of-Court Procedure of Settlement of the Disputes between Consumers and Financial Market Participants in the Bank of Lithuania (98.5 KB download icon). |
Disputes between consumers and financial market participants
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What disputes are settled by the Bank of Lithuania?
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Other institutions dealing with consumer disputes
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What are the steps to settle a dispute with a financial services provider?
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Decisions of the Bank of Lithuania on the substance of the dispute
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How can I apply for dispute settlement?
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Disputes with a financial market participant in another EEA country
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FAQ
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Give your feedback
For more information on dispute resolution at the Bank of Lithuania please call the toll-free information line +370 800 50 500 or +370 5 251 2763 (when calling from abroad).