Bank of Lithuania

Are you convinced that an insurer has not fully covered your claim but doesn’t agree with it? Do you believe that the bank has breached the contract but does not admit it? In these and similar situations, when you believe that your rights have been violated and you are unable to solve a dispute with a financial service provider, contact the Bank of Lithuania.

We examine disputes between consumers and financial market participants, arising from loan, deposit, insurance and investment agreements as well as agreements on other financial services, impartially and free of charge.

Disputes are settled at the Bank of Lithuania in accordance with the Rules for the Out-of-Court Procedure of Settlement of the Disputes between Consumers and Financial Market Participants in the Bank of Lithuania (98.5 KB download icon).

For more information on dispute resolution at the Bank of Lithuania please call the toll-free information line +370 800 50 500 or +370 5 251 2763 (when calling from abroad).

In 2022, we settled 608 disputes between consumers and financial market participants

Last date of data update: 09-02-2024
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Breakdown of disputes between consumers and financial market participants by services in 2022

Last date of data update: 07-02-2024
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Last update: 22-06-2023