|Applications are accepted:
Via the electronic dispute settlement facility E-Government Gateway (epaslaugos.lt)
*If you do not have the possibility to submit an application via the electronic dispute settlement facility, you can submit an application for a settlement of a consumer dispute by filling in the Consumer Application Form (20.6 KB download icon) and sending it to the Legal and Licensing Department of the Bank of Lithuania by email: tl.bl@aruizeirp, or mail: Totorių g. 4, 01121 Vilnius.
Whichever way you choose to submit your application, it and its annexes must be in either the official language of the country, i.e. Lithuanian, or the English language. However, it should be noted that the dispute settlement process will be conducted in the Lithuanian language.