Bank of Lithuania

Involved in a dispute with a financial services provider established outside Lithuania?

A consumer seeking to apply for the settlement of a dispute with a financial services provider established in another country of the European Economic Area can use the FIN-NET network. The Financial Dispute Resolution Network (FIN-NET) is a network of national organisations responsible for the out-of-court settlement of consumer complaints regarding financial services.

The network covers the countries of the European Economic Area, i.e. the European Union, Iceland, Liechtenstein and Norway.

The FIN-NET was set up by the European Commission in 2001 to promote cooperation between national ombudsmen in the field of financial services and to provide consumers with easy access to alternative dispute resolution (ADR) procedures for multi-party disputes concerning the provision of financial services.

Please note that:

More information is available on the FIN-NET website.

Last update: 22-06-2023