FAQ

Question
Disputes between consumers and financial market participants
What is the difference between a dispute and a complaint?
Is a consumer required to participate during the investigation of their dispute at the Bank of Lithuania?
What disputes between consumers and financial market participants are examined by the Bank of Lithuania?
What should I do if I am not satisfied with the decision of a bank, insurance company or another financial market participant, with whom I have concluded an agreement?
What is the term for applying to the Bank of Lithuania for the settlement of the dispute, if I have received a negative (unsatisfactory) reply from a financial market participant?
I would like to apply to the Bank of Lithuania regarding the settlement of a dispute with a financial market participant. What information and documents do I need to provide?
To whom and at what address should I submit all the required documents?
How does the Bank of Lithuania handle disputes?
Should you pay for the examination of a dispute at the Bank of Lithuania?
Where should I apply regarding the settlement of a dispute: to the court or to the Bank of Lithuania?
In what cases can the Bank of Lithuania refuse to examine a dispute?
Is the examination of disputes at the Bank of Lithuania public?
How long does it take to examine a dispute between a consumer and a financial market participant at the Bank of Lithuania?
What decisions are made by the Bank of Lithuania regarding the dispute between a consumer and a financial market participant?
Can a complaint to the court be submitted regarding the decision of the Bank of Lithuania?
What is an international consumer dispute?
I have purchased a financial product or service from a financial market participant operating outside Lithuania. Where should I apply in the case of a dispute over the provided financial service?