What you should do if you find a suspicious banknote or coin
If a suspicious banknote or coin is found by:
The procedure for the transfer of suspicious money to the police department and the Bank of Lithuania is laid down in Resolution No 03-93 of the Board of the Bank of Lithuania of 28 June 2017.
What should you do when a customer gives you a suspicious banknote or coin?
- If you have doubts whether a banknote or coin is counterfeit, do not carry out a transaction.
- A suspicious banknote or coin must be handed over to the police.
- If a banknote or coin is reissued into circulation (i.e. to the same or another customer), with the knowledge or suspicion that it is a counterfeit, this is considered a criminal activity.
More advice on how to treat a customer who presents a suspicious banknote or coin:
- Do not start arguing with the customer.
- Tell the customer that you must briefly consult your manager or a security guard, but make sure that the customer can always see the banknote and thus would not have grounds for a complaint.
- Call over your manager or a security guard who could talk to the customer.
- Remember what the customer looks like.
- If the customer leaves in a car, write down its license plate and model.
- Immediately give the suspicious banknote or coin to your manager or a security guard, so that the suspicious currency could be handed over to the police.
- Do not try to be a hero – always put your safety first.