What you should do if you find a suspicious banknote or coin

If a suspicious banknote or coin is found by: companies providing cash-in-transit services, they must withdraw such currency from circulation and hand it over to the Bank of Lithuania; other cash handlers, they must withdraw such currency from circulation and transfer it to the police department. The procedure for the transfer of suspicious money to the police department and the Bank of Lithuania is laid down in Resolution No 03-93 of the Board of the Bank of Lithuania of 28 June 2017.

What should you do when a customer gives you a suspicious banknote or coin?

• If you have doubts whether a banknote or coin is counterfeit, do not carry out a transaction.
• A suspicious banknote or coin must be handed over to the police.
• If a banknote or coin is reissued into circulation (i.e. to the same or another customer), with the knowledge or suspicion that it is a counterfeit, this is considered a criminal activity.

More advice on how to treat a customer who presents a suspicious banknote or coin:

• Do not start arguing with the customer.
• Tell the customer that you must briefly consult your manager or a security guard, but make sure that the customer can always see the banknote and thus would not have grounds for a complaint.
• Call over your manager or a security guard who could talk to the customer.
• Remember what the customer looks like.
• If the customer leaves in a car, write down its license plate and model.
• Immediately give the suspicious banknote or coin to your manager or a security guard, so that the suspicious currency could be handed over to the police.
• Do not try to be a hero – always put your safety first.