Exchange of worn or damaged euro banknotes
Find out whether worn, stained or otherwise damaged euro banknotes are exchanged at the Bank of Lithuania.
Exchanged free of charge at the Bank of Lithuania
|Stained banknotes (with the exception of banknotes stained with special ink used for protection against theft)|
|Stained, written-on, painted, faded, torn, repaired (by taping sections of the same banknote together), crumpled, folded, with folded corners or in any other way worn or damaged banknotes|
|Banknotes with more than ½ of the seamless area and at least one security feature|
|Banknotes with less than ½ of the seamless area, if the customer proves that the missing parts are destroyed|
|Deliberately damaged (cut-up, torn, pieced together, etc.) banknotes|
|Banknotes stained with special ink used for protection against theft|
– banknotes are exchanged – banknotes are neither exchanged nor reimbursed
If there are any doubts regarding the genuineness or acceptability of a banknote, an acceptability evaluation must be conducted. For this you will have to fill out a request form (12.6 KB ) (available at the Bank of Lithuania cash offices). You will receive our conclusion, determining whether a banknote will be exchanged or not, within 20 business days.
If the acceptability evaluation shows that banknotes are counterfeit, deliberately damaged or stained with special ink used for protection against theft, their value will not be reimbursed and they will not be redeemed. Only non-exchangeable banknotes, the seamless area of which is less than ½, could be returned to you. The value of such money is not reimbursed or returned, except in cases when money stained with such ink is presented by commercial banks and institutions that use such ink in their work.
- Article 3 of Decision of the European Central Bank of 19 April 2013 on the denominations, specifications, reproduction, exchange and withdrawal of euro banknotes (ECB/2013/10)
- Rules for the Exchange of Euro Banknotes and Coins for Natural and Legal Persons at the Bank of Lithuania (137.8 KB ), approved by Resolution of the Board of the Bank of Lithuania of 6 March 2018
What is a cash acceptability evaluation?
Cash experts, in performing a cash acceptability evaluation, establish whether damaged money can be reimbursed.
Our experts evaluate cash that has been damaged in a variety of ways (burnt, mouldy, torn, decayed, rotten, etc.) to establish whether the value of cash submitted for evaluation can be reimbursed.
In evaluating money, experts use all sorts of different tools: needles, tweezers, water baths, paper filters, ultraviolet or infra-red lighting.
Several examples from the day-to-day life of our experts:
This burnt money was brought to the cash office by a person who claimed that they were kept near a furnace. During the evaluation, the Bank of Lithuania experts were able to recreate and return to the person 9 banknotes at €50 each.
A pile of rotten money was found in a door. After a complex evaluation, it was established that the rotten pile comprised of 32 banknotes at LTL 200 each, 2 banknotes at LTL 500 each, and 8 banknotes at LTL 100 each.
These finely torn euro were pieced back together by the Bank of Lithuania Cash Department experts in 1.5 weeks. In total, 79 banknotes at €5, 34 banknotes at €10 and 18 banknotes at €20 each were restored.
Rotten, decayed remnants of cash, LTL 1,500 of which were, reimbursed.