International conference "Why We Fall for Fraud and How to Beat It"

09:30–10:00

Registration and Welcome Coffee 

10:00–10:10

Welcome address

• Gediminas Šimkus, Chair of the Board of Lietuvos bankas

10:10–10:30

Opening keynote: Digital Financial Literacy and Resilience against Fraudsters. Evidence from Lithuania

• Cristina Pacella, Policy Officer at the European Commission
• Miles Larbey, Head of Financial Consumer Protection, Education & Inclusion Unit, OECD

The project “Plan for the Baltic States to Improve Digital Financial Literacy and Resilience against Financial Fraudsters” project is funded by the European Union via the Technical Support Instrument and implemented by the OECD, in co-operation with the European Commission Reform and Investment Task Force (SG REFORM) and in close collaboration with Lietuvos bankas and Latvijas Banka.

10:30–11:45

Panel 1: Understanding Consumer Vulnerability and Building Resilience to Fraud

Keynote speech: The Trust Hack: Fraud as a Communication Crime

• Dr Elisabeth Carter, Associate Professor of Criminology, Forensic Linguist, Kingston University, London

In an increasingly complex financial and digital environment, consumers face growing risks of fraud, manipulation, behavioural biases, and AI-enabled scams. Vulnerability is not limited to specific groups – it can affect anyone under certain circumstances, especially during periods of stress or major life events. As AI increases the scale and sophistication of threats, the discussion will explore what strengthens consumer resilience: financial education, communication, choice architecture, and timely interventions. It will also examine where responsibility should lie – with individuals, institutions, or both – and how institutions can move from protection to real consumer empowerment in the AI era.

Moderator: Miles Larbey, Head of Financial Consumer Protection, Education & Inclusion Unit, OECD

Panelists: 

• Dr. Elisabeth Carter, Associate Professor of Criminology, Forensic Linguist, Kingston University, London
• Isabelle Buscke, Secretary General of Finance Watch, Germany
• Elviss Strazdiņš, Cybersecurity Lecturer, Security Researcher, and Financial Content Creator, Latvia
• Greta Bokmotaitė, Head of Unit, Lithuanian Criminal Police Bureau

11:45–12:45

Lunch

12:45–14:00

Panel 2: Strengthening Institutional Responses through Policy, Coordination, Resilience

As fraud and manipulation grow in scale and sophistication, institutions must strengthen coordinated responses across prevention, supervision, enforcement, and communication. The discussion will explore the role of central banks, policymakers, law enforcement, and European institutions in addressing consumer vulnerability and improving resilience. It will examine how data sharing, payment regulation, AML frameworks, and supervisory tools can better respond to evolving fraud risks while maintaining trust, privacy, and legal compliance. The panel will focus on practical lessons and forward-looking approaches that help institutions move from reactive protection to proactive resilience-building.

Moderator:  Eglė Lukošienė, CEO of the Center of Excellence in AML

Main speaker: Edvardas Šileris, Head of European Cybercrime Centre (EC3), Europol

Panelists: 

• Edvardas Šileris, Head of the European Cybercrime Centre (EC3), Europol
• Vaida Markevičienė, Deputy Chair of the Board of Lietuvos bankas
• Andrius Varnelis, Adviser to the President of the Republic of Lithuania
• TBA

14:00–14:30

Coffee Break 

14:30–15:45

Panel 3: Fighting Fraud with Technology, Emerging Trends, Real-World Solutions

As fraud becomes faster, more complex, and increasingly automated, institutions and market players are strengthening technological responses to detect and prevent fraud in real time. The discussion will explore how banks, public authorities, law enforcement, and organisations such as Europol are using transaction monitoring, advanced analytics, and automated detection tools to respond to evolving threats. It will examine emerging fraud trends, gaps in current systems, and whether prevention tools are keeping pace with the scale and speed of fraud. The panel will also focus on practical lessons and evidence of what works in strengthening fraud prevention through technology.

Moderator: Žygeda Augonė, Chief Information Security Officer, Swedbank Lithuania

Main speaker:  Vytautas Danta, Chief Compliance Officer Europe, Revolut

Panelists:

• Vytautas Danta, Chief Compliance Officer Europe, Revolut
• Giedrė Kaminskaitė-Salters, CEO, Telia Lietuva, AB; Head of Baltics, Telia Company
• Deividas Stumbras, Director of Cyber Defence Department, National Cyber Security Centre, Lithuania
• Kasparas Varžinskas, Money Laundering Reporting Officer, Robinhood

15:45–16:00

Closing remarks

TBA