Surveys of the Bank of Lithuania: a data user profile
The results of the qualitative and quantitative surveys showed that 91% of respondents completely trust or trust the data published by the Bank of Lithuania. Almost two thirds of respondents rated the presentation of data as good or very good.
“The results of the survey gave us a better insight into the user of our data – what they are looking for, what they use it for, how easy it is to find and understand data. We also received requests and suggestions to make the published data more user-friendly. The information obtained allows us to create profiles of data user groups and to improve the presentation of the data to users according to their needs,” says Ramūnas Baravykas, Head of the Data and Statistics Department of the Bank of Lithuania.
Between 17 November and 31 December 2022, the Data and Statistics Department of the Bank of Lithuania carried out user surveys on the data published by the Bank of Lithuania. The quantitative online survey, in which users had the opportunity to participate anonymously, was complemented this year by qualitative interviews with financial market participants.
General user profile:
- Business and banking are the largest groups of users of data published by the Bank of Lithuania (31% and 27% respectively).
- Users find published data by going directly to www.lb.lt (55%) or using search engines (45%).
- The most visited data areas on the website of the Bank of Lithuania are Statistics, Financial Sector Performance Indicators and Economic Analysis and Forecasts (68%, 45% and 43% respectively).
- The data are predominantly used for analysis, research and monitoring (48% and 45% respectively).
- On average, 70% of respondents rate the overall presentation of data as very good or good.
- The most appreciated aspects of data presentation are downloading of data (78%) and sufficiency of data (77%).
- The most preferred format for downloading data is PDF.
- The most relevant data presentation types or tools are functional data tables, data search, and open data.
The main needs expressed by users included more detailed data in some areas (e.g. loan interest rates, services exports, insurance company performance), a simpler search engine, a clearer website tree, uniform data publication formats, data time series, additional explanations and more information on the planned publication of data.
Taking into account the users’ comments and recommendations, the Bank of Lithuania will improve the data layout and search, apply innovative data publication solutions, and further strengthen the mutual communication with data users by analysing the needs of the target user groups and providing feedback to data users.
In order to continue to maintain close contact with data users, we encourage them to express their needs by emailing tl.bl@spsd.