Payment service providers are generally not permitted to discriminate against payment service users when they apply to open a payment account. However, there are cases where legal acts establish certain mandatory prohibitions and/or other restrictions related to the provision of payment services, as a result of which the opening of a payment account may be refused. For example, under the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing, a financial market participant may refuse to enter into an agreement and open an account if it is unable to comply with the requirements laid down in that Law relating to the management of money laundering and terrorist financing risks.
A payment service provider that refuses to enter into an agreement and open a payment account must inform the consumer of its decision and state the reasons for the refusal, unless disclosure of those reasons is prohibited by law.