Bank of Lithuania

The Bank of Lithuania, seeking to assess customer experience when logging in to the CENTROlink system, performs a survey of new customers. The results of the survey will be used only internally at the Bank of Lithuania, aiming to improve the process of new customers joining the system.

  • Unsatisfactory Satisfactory Excellent
    ...communication skills, politeness and helpfulness
    ...professional knowledge and competence
    ...ability to listen and respond appropriately
    ...ability to provide information in a clear and comprehensive manner
    ...overall image of service
  • Unsatisfactory Satisfactory Excellent
    ...communication skills, politeness and helpfulness
    ...professional knowledge and competence
    ...ability to listen and respond appropriately
    ...ability to provide information in a clear and comprehensive manner
    ...overall image of service
  • Unsatisfactory Satisfactory Excellent
    ...communication skills, politeness and helpfulness
    ...professional knowledge and competence
    ...ability to listen and respond appropriately
    ...ability to provide information in a clear and comprehensive manner
    ...overall image of service
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Last update: 23-04-2020